Communication employees are generally the first point of contact for those requesting service or seeking information. They are an integral part of the patrol operation and truly represent a lifeline for field officers and supervisors.
The Communication employees are required to seek as much necessary information as possible to relay to the responding police officers. Those calling for police services need to provide the information asked for by the communication staff to insure a safe and timely police response. Multiple telephone lines and radio communications with the street officers make for an extremely high stress environment for the communications staff.
Please remember that 911 telephone lines are limited and are intended for emergencies only.